Privacy policy.

Information You Provide

We collect information you provide directly to us, including:

• Name and contact information (email, phone number, mailing address)
• Business information for commercial accounts
• Project specifications and uploaded files for print orders
• Payment and billing information
• Communication history and correspondence

Information Collected Automatically

When you visit our website, we automatically collect certain information through cookies and similar technologies, including:

• IP address, browser type, and operating system
• Pages visited, time spent on pages, and navigation paths
• Referring website and search terms
• Device information and screen resolution

For details on the specific cookies used, please see our Cookie Policy.

Google Analytics

We use Google Analytics to analyze website traffic and usage patterns. View Google's privacy policy at policies.google.com/privacy.

Microsoft Clarity (Session Recording)

We use Microsoft Clarity to understand how visitors interact with our website through session recordings and heatmaps. Clarity may record mouse movements, clicks, scrolls, and page content during your visit. Sensitive input fields (such as passwords and payment information) are automatically masked. Clarity does not collect personally identifiable information from form fields. View Microsoft's privacy policy at privacy.microsoft.com.

Tawk.to (Live Chat)

We use Tawk.to to provide live chat support on our website. When you use our chat feature, Tawk.to may collect your name, email address, chat messages, IP address, browser information, and pages visited. Chat transcripts are retained for customer service purposes. View Tawk.to's privacy policy at tawk.to/privacy-policy.

Amazon SES (Email Delivery)

We use Amazon Simple Email Service (SES) to deliver quote requests and communications via email. View the AWS privacy policy at aws.amazon.com/privacy.

Categories of Personal Information Collected

In the preceding 12 months, we have collected the following categories of personal information:

• Identifiers: Name, email address, phone number, IP address
• Commercial information: Quote requests, order history, project specifications
• Internet or electronic network activity: Browsing history, search history, interactions with our website (including session recordings and heatmap data)
• Professional or employment information: Company name (when provided)
• Geolocation data: Approximate location derived from IP address

Your CCPA Rights

As a California resident, you have the right to:

• Right to Know: Request that we disclose what personal information we have collected, used, disclosed, and sold about you in the preceding 12 months
• Right to Delete: Request deletion of your personal information, subject to certain exceptions
• Right to Correct: Request correction of inaccurate personal information
• Right to Opt-Out: Opt-out of the sale or sharing of your personal information
• Right to Limit Use: Limit the use and disclosure of sensitive personal information
• Right to Non-Discrimination: Not receive discriminatory treatment for exercising your CCPA rights

How to Submit a Request

To exercise any of your CCPA rights, you may submit a verifiable consumer request by:

• Emailing us at info@forest-printing.com
• Calling us at (949) 951-7000

We will verify your identity before processing your request and respond within 45 days. You may also designate an authorized agent to make a request on your behalf.